Insurance & Billing

Understanding your coverage shouldn't make getting care more complicated.

Mindful Communication Group participates with a variety of commercial insurance, Medicare, and Medicaid plans. Because insurance participation varies by service, location, clinician, and individual plan, we encourage clients to review the information below and contact our team with questions about their specific coverage.

Our administrative team will verify insurance information as part of the intake process and help identify any known referral, authorization, or benefit requirements before services begin.

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Newport News Office

Mental Health Counseling

Commercial Insurance

  • Aetna

  • Anthem Blue Cross and Blue Shield

  • Cigna

  • Humana

  • Sentara Health Plans

  • UnitedHealthcare / Optum

Available with select clinicians:

  • CareFirst BlueCross BlueShield

  • Kaiser Permanente

  • Oscar Health

Virginia Medicaid

  • Aetna Better Health of Virginia

  • Anthem HealthKeepers Plus

  • Humana Healthy Horizons of Virginia

  • Sentara Community Plan

  • UnitedHealthcare Community Plan

  • Virginia Medicaid / Cardinal Care Fee-for-Service

Medicare

  • Aetna Medicare Advantage

  • Anthem Medicare Advantage / MediBlue

  • Sentara Medicare

  • UnitedHealthcare Medicare Advantage

Medicare / Traditional Medicare is accepted by select clinicians.

Please note: Insurance participation may vary by clinician and individual plan. Our team will confirm that an appropriate MCG clinician participates with your specific insurance plan before scheduling.

Pediatric Speech Therapy

Commercial Insurance

  • Aetna

  • Anthem Blue Cross and Blue Shield

  • Cigna

  • Sentara Health Plans

  • UnitedHealthcare / Optum

Virginia Medicaid

  • Aetna Better Health of Virginia

  • Anthem HealthKeepers Plus

  • Sentara Community Plan

  • UnitedHealthcare Community Plan

Adult Speech Therapy

Commercial Insurance

  • Aetna

  • Anthem Blue Cross and Blue Shield

  • Cigna

  • Humana

  • Sentara Health Plans

  • UnitedHealthcare / Optum

Medicare

  • Original Medicare / Traditional Medicare

  • Participating Virginia Medicare plans

Virginia Medicaid

  • Aetna Better Health of Virginia

  • Anthem HealthKeepers Plus

  • Humana Healthy Horizons of Virginia

  • Sentara Community Plan

  • UnitedHealthcare Community Plan

Douglasville Office

Mental Health Counseling

Commercial Insurance

  • Aetna

  • Anthem Blue Cross and Blue Shield

  • Cigna

  • Kaiser Permanente

  • Oscar Health

  • Ambetter

  • UnitedHealthcare / Optum, including Oxford

Medicare

  • Medicare / Traditional Medicare

  • Aetna Medicare Advantage

  • Anthem Medicare Advantage

  • Humana Medicare Advantage

Please note: Insurance participation may vary by clinician and individual plan. Our team will confirm that an appropriate MCG clinician participates with your specific insurance plan before scheduling.

Pediatric Speech Therapy

Commercial Insurance

  • Aetna

  • UnitedHealthcare / Optum

Please note: Our Douglasville office is not currently accepting Georgia Medicaid or Georgia Managed Care Plans for pediatric speech therapy.

Adult Speech Therapy

Commercial Insurance

  • Aetna

  • UnitedHealthcare / Optum

  • Therapy Network of Georgia / Wellcare

Medicare

  • Medicare / Traditional Medicare

  • Participating Georgia Medicare plans

Understanding Your Insurance Benefits

Having an insurance plan that MCG participates with does not necessarily mean that all services will be covered in full. Coverage and out-of-pocket costs vary by individual plan.

Depending on your benefits, you may be responsible for a copay, coinsurance, deductible, or non-covered services. Some insurance plans may also require a referral, physician order, prior authorization, or other documentation before services can begin or continue.

Our team will verify available insurance information during the intake process and review known financial responsibility with you.

Important: Verification of insurance benefits does not guarantee coverage or payment. Final coverage and payment decisions are made by your insurance plan. Clients are responsible for applicable deductibles, copays, coinsurance, and non-covered services.

Insurance Frequently Asked Questions

  • Insurance participation can vary by service, location, clinician, and individual plan. Even if your insurance company is listed above, we recommend allowing our team to verify your specific plan before services begin.

    You can contact our office or submit an appointment request, and our team will review your insurance information as part of the intake process.

  • Yes. Our team will verify available insurance information during the intake process and review known benefits and financial responsibility with you.

    Insurance verification is based on information provided by your insurance company and is not a guarantee of coverage or payment.

  • No. Being in-network with your insurance plan does not necessarily mean your services will be covered at 100%.

    Your individual benefits may include a deductible, copay, coinsurance, visit limits, authorization requirements, or other coverage limitations.

  • A copay is a set amount you may be responsible for paying for a covered service.

    Coinsurance is a percentage of the allowed cost of a service that you may be responsible for after applicable deductible requirements are met.

    A deductible is the amount you may be required to pay toward covered healthcare services before your insurance plan begins paying according to your benefits.

    Your specific amounts are determined by your insurance plan.

  • It depends on your insurance plan and the service you are receiving. Some plans may require a physician referral, order, prior authorization, or other documentation before services can begin or continue.

    Our team will review known requirements during the intake process and let you know if additional documentation is needed.

  • Please notify MCG as soon as possible and before your next appointment if your insurance coverage changes.

    Providing updated insurance information promptly allows our team to verify your new coverage and determine whether MCG participates with your new plan.

  • If MCG does not participate with your insurance plan, our team can discuss available options with you. Depending on the service and circumstances, this may include self-pay options or helping you determine appropriate next steps.

Have Questions About Your Insurance?

Not sure whether MCG participates with your plan? Our team can help.

Virginia – Newport News
Call or text: 757-260-5507

Georgia – Douglasville
Call or text: 678-338-8012

You can also submit an appointment request online:

Schedule an Appointment

Ready to Get Started?

We are here to help you navigate insurance and take the first step toward better mental health. Contact us today and we will verify your benefits at no cost, so you can focus on what matters most.

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